Refund Policy
Version
1.0
This Refund Policy applies to all subscriptions, payments, and purchases made through Trader Node ("the Platform," "we," "us," or "our"). By subscribing to or purchasing access to the Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.
1. NO REFUNDS
All payments made to Trader Node are final and non-refundable.
This includes, but is not limited to:
Monthly subscription fees
Annual subscription fees
Renewals (automatic or manual)
Partial billing periods
Unused subscription time
Cancelled subscriptions where billing has already occurred
Add-ons, upgrades, or any other paid features
We do not provide refunds, partial refunds, pro-rated refunds, credits, or exchanges for any reason except where required by applicable law or where we choose to do so at our sole discretion in accordance with Section 12.
2. ACKNOWLEDGEMENT OF PRODUCT NATURE
By subscribing to Trader Node, you acknowledge and agree that:
Trader Node is a software tracking and record-keeping tool, not a financial service, accounting service, tax service, trading service, or advisory service of any kind
Your decision to subscribe is based on your own evaluation of the Platform during the 14-day free trial period, and not on any representation, promise, or expectation regarding trading outcomes, profitability, tax results, prop firm performance, or any other financial outcome
The Platform's accuracy depends entirely on the data you choose to enter, and outputs are not verified or validated by Trader Node
No statement made on our website, in our marketing materials, in our communications, or anywhere else constitutes a guarantee of any outcome
Dissatisfaction with your own trading results, prop firm experience, tax position, or financial situation is not a basis for a refund
This acknowledgement is a material condition of your subscription. You should not subscribe if you do not agree with it.
3. WHY WE OFFER A FREE TRIAL INSTEAD
Trader Node provides a 14-day free trial before any payment is taken. This trial gives you full access to the Platform's features and is designed to give you sufficient time to evaluate whether Trader Node is the right tool for your trading business before committing financially.
You will not be charged during the free trial period. You may cancel at any time during the trial without any cost, obligation, or payment.
By choosing to continue past the 14-day free trial, you are confirming that you have had the opportunity to evaluate the Platform and are satisfied that it meets your needs. For this reason, payments made after the trial period are final.
We strongly encourage you to make full use of your free trial — explore the features, test the workflows, and contact us with any questions — before subscribing.
4. ANNUAL SUBSCRIPTIONS
If you choose to subscribe to an annual plan, you acknowledge and agree that:
The full annual subscription fee is non-refundable from the moment payment is taken
You are paying for 12 months of access, and that 12-month commitment is the basis on which the discounted annual rate (compared to monthly billing) is offered
If you cancel your annual subscription at any point after payment — whether after one day, one month, six months, or eleven months — no portion of the annual fee will be refunded, regardless of how much of the subscription period remains unused
Your access will continue until the end of the paid annual period, after which the subscription will lapse (unless you have re-enabled automatic renewal)
You were given a 14-day free trial before being charged, which is the period in which you were expected to evaluate the Platform
By selecting the annual plan at checkout, you confirm that you understand and accept these terms.
5. CANCELLATION
You may cancel your subscription at any time through your account settings or by contacting us at support@tradernode.com.
When you cancel:
Your subscription will remain active until the end of your current billing period
You will continue to have full access to the Platform until that date
You will not be billed again at the next renewal date
You will not receive a refund or credit for any unused portion of the current billing period
We do not automatically issue refunds for cancellations, regardless of how recently you were billed.
6. AUTOMATIC RENEWAL
Subscriptions to Trader Node automatically renew at the end of each billing cycle (monthly or annual, depending on your chosen plan) until cancelled by you.
It is your responsibility to:
Track your renewal date
Cancel before renewal if you no longer wish to continue
Ensure your billing details are up to date
Refunds will not be issued for renewals that you forgot to cancel, did not notice, or did not intend to occur. Renewal notifications, where provided, are a courtesy and not a guarantee.
7. SUBSCRIPTION CHANGES (UPGRADES AND DOWNGRADES)
You may change your subscription plan at any time.
Upgrades (for example, monthly to annual, or adding paid features) take effect immediately. Any unused portion of your current plan will be credited toward the cost of the upgrade where reasonably possible. Upgrade payments are non-refundable on the same terms as all other payments.
Downgrades (for example, annual to monthly, or removing paid features) take effect at the end of your current billing period. You will not receive a refund or credit for the difference in price between your current plan and the lower plan for the remainder of your paid period.
Changing plans does not entitle you to a refund of any previously paid amounts.
8. FORGOTTEN SUBSCRIPTIONS
We do not issue refunds for subscriptions that you forgot you had, did not actively use, or did not log into. Access to the Platform is provided regardless of whether you use it.
If you wish to stop being billed, you must cancel your subscription. See Section 5.
9. DUPLICATE OR ACCIDENTAL PURCHASES
If you believe you have been charged in error — for example, a duplicate charge resulting from a technical issue or a charge after you cancelled — please contact us at support@tradernode.com as soon as you become aware of it.
We will investigate in good faith and, where a genuine billing error is confirmed, correct the charge. This is one of the limited circumstances, outside of legally required refunds and discretionary goodwill refunds, in which we will issue a refund.
10. CHARGEBACKS
If you initiate a chargeback or payment dispute with your bank, card issuer, or payment provider in respect of any charge from Trader Node, we reserve the right to:
Immediately suspend or terminate your account
Block your access to the Platform
Refuse future service to you
Recover any costs incurred by us in defending the chargeback
We ask that you contact us first at support@tradernode.com before initiating any chargeback. Most billing concerns can be resolved directly and faster than through your bank.
11. ACCOUNT TERMINATION BY TRADER NODE
If we terminate your account for breach of our Terms of Service, violation of our Acceptable Use Policy, or any other reason permitted under our agreement with you, no refund will be issued except where required by applicable law.
12. DISCRETIONARY REFUNDS
In rare and exceptional circumstances, we may choose to issue a refund at our sole discretion — for example, in cases of demonstrated financial hardship, technical issues we were unable to resolve, or other circumstances we consider warrant a goodwill gesture.
The issuance of a discretionary refund:
Is not an admission of liability or fault
Does not create a precedent or entitlement
Does not modify this Refund Policy
Does not entitle any other user to a refund in similar circumstances
All discretionary refund decisions are final.
13. PAYMENT PROCESSING
Payments to Trader Node are processed by our third-party payment provider, Lemon Squeezy, who acts as the Merchant of Record for our sales. Lemon Squeezy's terms of service and policies also apply to your purchase.
Refunds, where issued in accordance with this Refund Policy or applicable law, are processed through Lemon Squeezy. The time taken for a refund to appear on your original payment method depends on your bank and payment method.
14. AUSTRALIAN CONSUMER LAW
This Refund Policy does not exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded.
Under the Australian Consumer Law, if Trader Node fails to meet a consumer guarantee, you may be entitled to a refund, repair, replacement, or compensation. This includes circumstances where:
The Platform is not of acceptable quality
The Platform is not fit for a purpose we represented it as being suitable for
The Platform does not match the description we provided of it
There is a "major failure" as defined under the Australian Consumer Law
If you believe you are entitled to a refund under the Australian Consumer Law, please contact us at support@tradernode.com with details of the issue, and we will assess your request in good faith.
Nothing in this Refund Policy limits your statutory rights as a consumer.
15. OTHER JURISDICTIONS
If you are accessing Trader Node from a country other than Australia, your local consumer protection laws may grant you additional rights. We will honour any refund obligations that we are legally required to provide under the laws applicable to you. This Refund Policy is not intended to override those rights.
16. CHANGES TO THIS POLICY
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Platform after changes constitutes acceptance of the updated Refund Policy.
Any changes will apply only to purchases made after the effective date of the change. Purchases made before the change will be governed by the policy in effect at the time of purchase.
17. CONTACT
Questions about this Refund Policy, billing concerns, or refund requests under applicable law can be directed to:
Trader Node Email: support@tradernode.com
We aim to respond to all billing-related enquiries within 2 business days.
By subscribing to Trader Node, you acknowledge that you have read this Refund Policy in full, understand that payments are non-refundable except where legally required, and agree that the 14-day free trial is the mechanism by which you evaluate the Platform before payment.
This Refund Policy applies to all subscriptions, payments, and purchases made through Trader Node ("the Platform," "we," "us," or "our"). By subscribing to or purchasing access to the Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.
1. NO REFUNDS
All payments made to Trader Node are final and non-refundable.
This includes, but is not limited to:
Monthly subscription fees
Annual subscription fees
Renewals (automatic or manual)
Partial billing periods
Unused subscription time
Cancelled subscriptions where billing has already occurred
Add-ons, upgrades, or any other paid features
We do not provide refunds, partial refunds, pro-rated refunds, credits, or exchanges for any reason except where required by applicable law or where we choose to do so at our sole discretion in accordance with Section 12.
2. ACKNOWLEDGEMENT OF PRODUCT NATURE
By subscribing to Trader Node, you acknowledge and agree that:
Trader Node is a software tracking and record-keeping tool, not a financial service, accounting service, tax service, trading service, or advisory service of any kind
Your decision to subscribe is based on your own evaluation of the Platform during the 14-day free trial period, and not on any representation, promise, or expectation regarding trading outcomes, profitability, tax results, prop firm performance, or any other financial outcome
The Platform's accuracy depends entirely on the data you choose to enter, and outputs are not verified or validated by Trader Node
No statement made on our website, in our marketing materials, in our communications, or anywhere else constitutes a guarantee of any outcome
Dissatisfaction with your own trading results, prop firm experience, tax position, or financial situation is not a basis for a refund
This acknowledgement is a material condition of your subscription. You should not subscribe if you do not agree with it.
3. WHY WE OFFER A FREE TRIAL INSTEAD
Trader Node provides a 14-day free trial before any payment is taken. This trial gives you full access to the Platform's features and is designed to give you sufficient time to evaluate whether Trader Node is the right tool for your trading business before committing financially.
You will not be charged during the free trial period. You may cancel at any time during the trial without any cost, obligation, or payment.
By choosing to continue past the 14-day free trial, you are confirming that you have had the opportunity to evaluate the Platform and are satisfied that it meets your needs. For this reason, payments made after the trial period are final.
We strongly encourage you to make full use of your free trial — explore the features, test the workflows, and contact us with any questions — before subscribing.
4. ANNUAL SUBSCRIPTIONS
If you choose to subscribe to an annual plan, you acknowledge and agree that:
The full annual subscription fee is non-refundable from the moment payment is taken
You are paying for 12 months of access, and that 12-month commitment is the basis on which the discounted annual rate (compared to monthly billing) is offered
If you cancel your annual subscription at any point after payment — whether after one day, one month, six months, or eleven months — no portion of the annual fee will be refunded, regardless of how much of the subscription period remains unused
Your access will continue until the end of the paid annual period, after which the subscription will lapse (unless you have re-enabled automatic renewal)
You were given a 14-day free trial before being charged, which is the period in which you were expected to evaluate the Platform
By selecting the annual plan at checkout, you confirm that you understand and accept these terms.
5. CANCELLATION
You may cancel your subscription at any time through your account settings or by contacting us at support@tradernode.com.
When you cancel:
Your subscription will remain active until the end of your current billing period
You will continue to have full access to the Platform until that date
You will not be billed again at the next renewal date
You will not receive a refund or credit for any unused portion of the current billing period
We do not automatically issue refunds for cancellations, regardless of how recently you were billed.
6. AUTOMATIC RENEWAL
Subscriptions to Trader Node automatically renew at the end of each billing cycle (monthly or annual, depending on your chosen plan) until cancelled by you.
It is your responsibility to:
Track your renewal date
Cancel before renewal if you no longer wish to continue
Ensure your billing details are up to date
Refunds will not be issued for renewals that you forgot to cancel, did not notice, or did not intend to occur. Renewal notifications, where provided, are a courtesy and not a guarantee.
7. SUBSCRIPTION CHANGES (UPGRADES AND DOWNGRADES)
You may change your subscription plan at any time.
Upgrades (for example, monthly to annual, or adding paid features) take effect immediately. Any unused portion of your current plan will be credited toward the cost of the upgrade where reasonably possible. Upgrade payments are non-refundable on the same terms as all other payments.
Downgrades (for example, annual to monthly, or removing paid features) take effect at the end of your current billing period. You will not receive a refund or credit for the difference in price between your current plan and the lower plan for the remainder of your paid period.
Changing plans does not entitle you to a refund of any previously paid amounts.
8. FORGOTTEN SUBSCRIPTIONS
We do not issue refunds for subscriptions that you forgot you had, did not actively use, or did not log into. Access to the Platform is provided regardless of whether you use it.
If you wish to stop being billed, you must cancel your subscription. See Section 5.
9. DUPLICATE OR ACCIDENTAL PURCHASES
If you believe you have been charged in error — for example, a duplicate charge resulting from a technical issue or a charge after you cancelled — please contact us at support@tradernode.com as soon as you become aware of it.
We will investigate in good faith and, where a genuine billing error is confirmed, correct the charge. This is one of the limited circumstances, outside of legally required refunds and discretionary goodwill refunds, in which we will issue a refund.
10. CHARGEBACKS
If you initiate a chargeback or payment dispute with your bank, card issuer, or payment provider in respect of any charge from Trader Node, we reserve the right to:
Immediately suspend or terminate your account
Block your access to the Platform
Refuse future service to you
Recover any costs incurred by us in defending the chargeback
We ask that you contact us first at support@tradernode.com before initiating any chargeback. Most billing concerns can be resolved directly and faster than through your bank.
11. ACCOUNT TERMINATION BY TRADER NODE
If we terminate your account for breach of our Terms of Service, violation of our Acceptable Use Policy, or any other reason permitted under our agreement with you, no refund will be issued except where required by applicable law.
12. DISCRETIONARY REFUNDS
In rare and exceptional circumstances, we may choose to issue a refund at our sole discretion — for example, in cases of demonstrated financial hardship, technical issues we were unable to resolve, or other circumstances we consider warrant a goodwill gesture.
The issuance of a discretionary refund:
Is not an admission of liability or fault
Does not create a precedent or entitlement
Does not modify this Refund Policy
Does not entitle any other user to a refund in similar circumstances
All discretionary refund decisions are final.
13. PAYMENT PROCESSING
Payments to Trader Node are processed by our third-party payment provider, Lemon Squeezy, who acts as the Merchant of Record for our sales. Lemon Squeezy's terms of service and policies also apply to your purchase.
Refunds, where issued in accordance with this Refund Policy or applicable law, are processed through Lemon Squeezy. The time taken for a refund to appear on your original payment method depends on your bank and payment method.
14. AUSTRALIAN CONSUMER LAW
This Refund Policy does not exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded.
Under the Australian Consumer Law, if Trader Node fails to meet a consumer guarantee, you may be entitled to a refund, repair, replacement, or compensation. This includes circumstances where:
The Platform is not of acceptable quality
The Platform is not fit for a purpose we represented it as being suitable for
The Platform does not match the description we provided of it
There is a "major failure" as defined under the Australian Consumer Law
If you believe you are entitled to a refund under the Australian Consumer Law, please contact us at support@tradernode.com with details of the issue, and we will assess your request in good faith.
Nothing in this Refund Policy limits your statutory rights as a consumer.
15. OTHER JURISDICTIONS
If you are accessing Trader Node from a country other than Australia, your local consumer protection laws may grant you additional rights. We will honour any refund obligations that we are legally required to provide under the laws applicable to you. This Refund Policy is not intended to override those rights.
16. CHANGES TO THIS POLICY
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Platform after changes constitutes acceptance of the updated Refund Policy.
Any changes will apply only to purchases made after the effective date of the change. Purchases made before the change will be governed by the policy in effect at the time of purchase.
17. CONTACT
Questions about this Refund Policy, billing concerns, or refund requests under applicable law can be directed to:
Trader Node Email: support@tradernode.com
We aim to respond to all billing-related enquiries within 2 business days.
By subscribing to Trader Node, you acknowledge that you have read this Refund Policy in full, understand that payments are non-refundable except where legally required, and agree that the 14-day free trial is the mechanism by which you evaluate the Platform before payment.